Polymagnet Catalog

Shipping and Returns

Shipping
      • We will make every effort to ship orders out by the next business day. Please note that orders containing items on backorder will ship once those items are available.

      • We offer a wide variety of shipping options from UPS, FedEx, and USPS.

        • All shipments going to a PO Box or APO must ship via USPS.

        • USPS Does not guarantee date specific deliveries, nor do they offer a tracking service for standard International mail parcels. You will receive an email from CMR when your items have shipped.

      • Shipping costs will be determined by weight of shipment and the shipping speed selected.

      • Shipping rates for international and domestic shipments are displayed during checkout.

      • UPS and FedEx charges a brokerage fee which ranges between $30-50 for processing of international shipments. This fee is not collected by CMR, and is charged at the carrier’s discretion when the packages are delivered.

Returns
    • We accept returns on all non-custom Polymagnets returned to us in original and resalable condition within 30 days of purchase. We will do not accept returns on magnets that have been damaged due to improper handling or that show signs of wear. Shipping fees are not refundable. There is a 20% restocking fee for all returned items. Please email us at returns@polymagnet.com to receive an RMA number before returning any products. Return refund processing can take up to 30 days, depending on the form of payment.

    • Any order returned to us as undeliverable will be refunded the total invoiced amount minus shipping and any return shipping charges. If you would like the order reshipped to a different address, we require that you pay another shipping fee. Any shipments refused by addressee are also subject to shipping and return shipping charges.